Support

IntegriChain Support Programs

Robust Base and Premium Support programs drive faster time to value on your market access, patient access, and distribution data investment

 

IntegriChain’s new and expanded Base and Premium Customer Support programs deliver more expertise, deeper insights, additional benchmarks, and more effective methodologies and tools to accelerate time to value from your data investments. We offer two program levels to match the unique requirements of our customers. Contact your Account Team to learn more and to schedule a personalized introduction of the Base and Premium Customer Support platforms and our new Insight Knowledge Base.

Key Support Platform Elements

insight knowledge base

insight knowledge base

Personalized Training

We deliver innovative and robust training and insight path demonstrations to drive value from your data investment, including personalized web and onsite training programs built around specific customer usage objectives.

program management

usage planning

Annual User Conference

IntegriChain presents its annual premier User Conference, delivering industry-leading strategies and highly usable tactics to improve commercial and managed markets operations. The IntegriChain User Conference delivers high-value benchmark reports, customer case studies, industry thought leader presentations, and pharmacist perspectives on the patient journey.

program management

distribution management

Enhanced QA/QC Service Levels

Our support platforms deliver new quality assurance protocols that supports an expanded set of business rules, automatic exception monitoring, and premium support options for tighter completeness and accuracy tolerances. Defined protocols include: File Timeliness, File Completeness, 852/867 Accuracy, and Inventory Roll Forward.

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