Patient Insights

Patient Insights

Turbocharge Your Specialty Pharmacy Network

Take a data-driven approach to rapidly identify and eliminate obstacles to patient initiation and adherence.

It is crucial that we instrument the entire patient journey so we can understand what, if any, obstacles they’re encountering.”

Vice President | Market Access



Obstacles Impacting the Patient’s Journey


  • Obtaining patient status updates in a timely manner
  • Ensuring patient data is mastered in a consistent, accurate manner
  • Collaborating with specialty pharmacy partners in an efficient, objective, data-driven manner

Improve Patient Initiation and Adherence to Therapy

Industry research shows that 30% to 50% of scripts never get filled. By properly leveraging patient status data, manufacturers can gain insight into payer, channel, and/or provider-related obstacles impacting the patient’s journey.

Our approach to specialty pharmacy excellence includes:

  • A single partner to manage all your access-related operations
  • Best-in-class technology for mastering, enriching, and refining patient data
  • Analytics to enable higher-level and more productive collaboration with hub and specialty pharmacy partners
  • Advisory services equipped with industry benchmarks, analogs, and best-practices

Gain Reliable, Real-Time Insights into the Patient Journey

Every specialty pharmaceutical manufacturer needs answers to a common set of critical business questions:

  • Has the patient started therapy?
  • Does the patient understand how to properly administer the drug?
  • Did the patient encounter issues with prior authorization requirements?
  • Is the patient unable to afford the treatment?
  • Did the patient refill the prescription as planned or is it possible they have discontinued therapy?
  • Has the proper patient outreach and support been performed?


Unfortunately, manufacturers often realize each specialty pharmacy has its own ways of calculating metrics and statuses. They also frequently uncover:

  • Missing patient status updates
  • Missing payer data
  • Confusing or out-of-sequence patient status reports
  • Issues with patient data mastering

These issues often prevent manufacturers from getting a clear, consistent line of sight into the patient journey. IntegriChain understands how to turbo-charge the manufacturer-specialty pharmacy relationship and make the patient status the central point of efficient, data-driven collaboration.

IntegriChain’s ICyte platform uses longitudinal de-identification, patient mastering, and foundational data quality management to aggregate patient status data, making data readily actionable.

Patient data refinement provides advanced data quality stewardship, data cleansing, and master data management to provide more timely visibility to providers who are struggling with payer restrictions, accurately measure the impact of patient service programs on patient initiation and adherence, and enable more informed decisions on patient access investments.

IntegriChain utilizes patient status data refinement, patient journey KPIs and diagnostic scorecarding to identify operational challenges with SP patient enrollment and payer restriction navigation as well as friction points between network SPs and patient service platforms.

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