December 10, 2018

IntegriChain Names Former eBay Executive Sarah Starr VP of Customer Services

Senior Customer Success and Service Leader to Focus on IntegriChain’s Expanding Life Sciences Customer Base

sarah-starrPhiladelphia, PA, December 10, 2018 – IntegriChain, a leading life sciences commercial data and analytics company that helps innovative bio/pharma manufacturers identify and remove barriers to patient therapy initiation and adherence, today announced that Sarah Starr, a technology executive with more than 20 years of customer services and operations experience, joins as Vice President, Customer Services, to lead IntegriChain’s Professional Services and Customer Operations organizations. Starr previously led large service teams at eBay and GSI Commerce.

“IntegriChain has grown rapidly during the last several years, quadrupling our customer base to more than 140 bio/pharma manufacturers,” said  Kevin Leininger, Co-Founder and CEO of IntegriChain. “As we are poised for our next stage of organic growth and further strategic acquisitions, we recognize the need for an executive solely focused on customer services with a proven track record of improving customer support and execution. Sarah will forge deep partnerships with our life sciences customers – from innovative specialty emerging companies to Big Pharma enterprises – and will be a valuable leader to our Customer Services departments as we continue to grow and serve more customers.”

“IntegriChain’s success is due to its ability to truly understand the challenges facing the evolving life sciences industry coupled with its leading-edge vision that enables it to deliver innovative solutions and services that overcome our customers’ barriers to successful patient access,” said Starr. “I look forward to the opportunity to contribute to IntegriChain’s mission to help brand teams leverage our data and insights to help patients start and stay on therapy. By strengthening our customers partnerships and helping brand teams capitalize on our insight innovations, we can improve patient access.”

Starr offers more than 20 years of experience in customer success and customer services, including more than 10 years in key leadership positions. Most recently, she was Director of Client Services, Professional Services for iPipeline (a Thoma Bravo company), where she was responsible for senior customer relationships and software delivery for Fortune 500 customers and smaller enterprises. Prior to joining iPipeline, Starr served as Head of Operations for Pepperjam (formerly eBay), where she led seven M&A and exit transactions in a single year. Previously, she was a member of the eBay leadership team, serving in a number of executive positions including Global Separation Lead for eCommerce Divestiture – Marketing and Vice President of Client Delivery Operations. She also served as Vice President of Client Services for TrueAction, a GSI Commerce Company, prior to its acquisition by eBay.

About IntegriChain
IntegriChain is a life sciences commercial data and analytics company that helps innovative bio/pharma manufacturers identify and remove barriers to patient therapy initiation and adherence. Our mission is to help all stakeholders in pharmaceutical access save as many patient days of therapy as possible. The IntegriChain ICyte Platform and solutions uniquely focus on access challenges after the patient and provider commit to therapy. More than 140 life science manufacturers rely on insights delivered from IntegriChain’s data, analytics, and managed services to drive strategic decision-making and on-going business management across their payers, specialty pharmacies, patient services, and distribution channel partners. IntegriChain is backed by Accel-KKR, a leading Silicon Valley technology private equity firm. The company is headquartered in Philadelphia, PA, and its Access Management Operations center is in Ambler, PA. For more information, visit or follow us on Twitter @IntegriChain and LinkedIn.

Jennifer Guinan | Sage Strategic Marketing | 610.410.8111 |

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