IntegriChain Support Programs
Robust Base and Premium Support programs drive faster time to value on your market access, patient access, and distribution data investment
Key Support Platform Elements
Insight Knowledge
Base
Insight Training
Videos
Personalized
Training
SME
Benchmarking
SME Usage
Planning
User Conference Attendance
Program
Management
Premium Data
Availability SLAs
Enhanced QA/QC
Service Levels
Insight Knowledge Base
Our Insight Knowledge Base is designed to improve our customers’ understanding of how IntegriChain’s products and solutions can help them achieve their business goals. The knowledge base delivers a library of usage objectives, insight paths, and training videos for the most common usage objectives through the ICyte Platform. All Base and Premium Support customers have access to the Insight Knowledge Base–available 24/7–and new assets are being continuously added.
Insight Training Videos
The Insight Knowledge Base also delivers innovative insight path training videos designed around specific customer usage objectives to drive value from your market access, patient access, and distribution data investment.All Base and Premium Support customers have access to videos in the Insight Knowledge Base–available 24/7–and new videos are continuously being added.
Personalized Training
We deliver innovative and robust training and insight path demonstrations to drive value from your data investment, including personalized web and onsite training programs built around specific customer usage objectives.
Subject Matter Expert Benchmarking
Our support platforms offer insights into your market access, patient access, and distribution metrics through access to industry benchmarks on key drivers of the patient experience. We have expanded and formalized quarterly channel benchmarks report with new content on specialty pharmacy trends, pharmacy market trends in the retail channel, and market access best practices.
SME Usage Planning
Our subject matter experts deliver best-practice usage plans to speed the time to value on your data investments.
Annual User Conference
IntegriChain presents its annual premier User Conference, delivering industry-leading strategies and highly usable tactics to improve commercial and managed markets operations. The IntegriChain User Conference delivers high-value benchmark reports, customer case studies, industry thought leader presentations, and pharmacist perspectives on the patient journey.
Program Management
IntegriChain’s expert program management ensures your specific business needs are met and solutions are incorporated into your offering as your needs evolve. Our training process for all IntegriChain support personnel combined with a deep bench of experienced Business Analysts and Program Managers deliver program management aligned to your business needs along with defined points of contact.
Premium Data Availability Service Levels
Our support platforms deliver defined service level agreements (SLAs), ensuring 852/867 data, enriched data, and Inventory Analytics data availability in the ICyte Platform according to clearly defined parameters.
Enhanced QA/QC Service Levels
Our support platforms deliver new quality assurance protocols that supports an expanded set of business rules, automatic exception monitoring, and premium support options for tighter completeness and accuracy tolerances. Defined protocols include: File Timeliness, File Completeness, 852/867 Accuracy, and Inventory Roll Forward.