IntegriChain support services help customers:

Team members have broad expertise with pharmaceutical channel and demand data, product integrity, technology implemention and channel integrity incidents.  By combining extensive commercial experience utilizing channel data and partnerships with some of the world's leading practitioners of channel analytics, IntegrChain provides a broad and deep perspective on the value and best use of this enriched data.

While the delivery of enriched data files, analytics, and reports can provide tremendous insight into activities within the channel and significantly increase channel integrity, it is the decisions made and actions taken that ultimately generate return.  IntegriChain implementation services provide a series of benefits including:

• Further unlock the value of enriched data and reports.
• Analyze and size channel exposure to illicit trade.
• Evaluate discrepancies between product sales and utilization.
• Measure the ROI of investments in channel integrity.
• Support customer implementation and operationalization.

 

Risk and ROI Analysis
IntegriChain analyzes manufacturers’ revenue and brand exposure using our enriched data, analytics and models developed from working with victims of channel integrity incidents.  In today's pharmaceutical market, ROI is the key to any project.  Without ROI, projects stand the risk of rejection and cancellation.  IntegriChain works with its customers to fully document and realize that ROI. 

Strategy
IntegriChain helps each customer develop a strategy for monitoring channel integrity based on our analysis and intelligence.  The implications of channel integrity span the range of commercial decisions across multiple functions within the organization.  IntegriChain works with manufacturers to understand how this new information can enhance corporate strategy, driving enhanced revenues and profitability. 

Implementation
Dedicated IntegriChain teams guide implementation of our offerings and help customers procure necessary internal and external data to use our reports and tools.  In addition, the implementation of this enriched data spans multiple constituencies and functions across the organization.  Proper implemention facilitates proper usage and maximum realized benefits to the entire organization. 

Help Desk
Users have phone and e-mail access to help desk staff for first and second-level support questions involving our web-based platform, dashboards and reports.