Customer Vigilance™ identifies direct and downstream customers whose business histories and relationships could expose manufacturers’ products to counterfeiting, diversion, and other threats.

Through Customer Vigilance,™ manufacturers can screen new customer applications against Dossier™ profiles on more than 160,000 outlets in the U.S. supply chain. In Dossier,™ IntegriChain compiles public record indictments, convictions, litigation, and regulatory actions related to illicit trade. Manufacturers use Customer Vigilance™ to vet new customer applications against IntegriChain’s risk intelligence and to monitor existing customers for illicit-trade incidents.

Manufacturers can manually search customer information via the IntegriChain web portal or automatically screen new customers against Dossier™ with IntegriChain’s hosted technology services.

Taking Action Through Customer Vigilance™

Commercial Operations and Channel Operations use Customer Vigilance™ to:

• Flag high-risk customers for heightened scrutiny
• Avoid sales to diverters and their shell companies
• Work with wholesalers to avoid downstream product exposure to tampering or dilution